FAQ
Common questions
What is High Score Chips?
High Score Chips makes fully custom, casino-style poker chips for home games. We are a small family business. Every chip is a clay-ceramic hybrid composite, 39 mm in diameter and 9.5 grams — the same size and weight as the chips used on a casino floor. Every set is made to order: you choose the colors, edge spots, mold, and center design or logo, and we produce a set that is yours alone.
How many chips do I need?
It depends on how you play. A cash game and a tournament have different needs, and so does a four-handed home game versus a full table of ten. If your stakes change from night to night, that matters too.
Some hosts like a deep, generous supply of chips on the table.
Others prefer the smallest set that still plays well.
For most home games, we suggest about 700 chips for a single ten-player table. Here is a breakdown for a typical setup — ten players, a $50 buy-in, no-limit hold’em, blinds at 25¢/50¢:
- 25¢ — 125 chips. About 12 per player (roughly $3 each).
- $1 — 300 chips. About 27 per player (roughly $27 each).
- $5 — 200 chips. About 4 per player (roughly $20 each); after the initial buy-in, rebuys are paid in $5 chips.
- $25 — 50 chips. Not needed for this game, but useful if your stakes ever move up.
- $100 — 25 chips. Same purpose — headroom for a bigger night.
That mix handles a small-stakes game comfortably and still works if the stakes rise. It will not stretch to two tables: if you regularly seat more than ten players, add more 25¢, $1, and $5 chips.
How much does a set cost?
$329 covers a full set of 300 chips, the order minimum. Beyond 300 you add chips at 87¢ each — so 400 chips is $416 and 500 chips is $503. The price is the same whether you order a signature set or design your own from scratch. U.S. shipping is free; sales tax is added at checkout where it applies.
Can I upload my own logo or artwork, and what file type and quality should it be?
Yes. In the designer you upload your own image and place it as the center logo on any chip. We accept PNG and JPG files up to 16 MB. A high-resolution file — around 1000×1000 pixels or larger — reproduces best, and PNG transparency is preserved. The Logo Guide covers how to prepare a clean logo at no cost.
Will you clean up or redesign my artwork for me?
We do offer a design service for special requests, and in most cases we will handle it at no charge — it depends on how involved the request is. We also review every uploaded image before production and will contact you if the design needs adjusting for a better result, or if it conflicts with our terms and conditions. For a head start, begin with the Logo Guide.
Is the design I submit exactly what will be manufactured, and can I make changes after ordering?
Yes — the design you submit at checkout is exactly what we produce. There is no separate proof step, so please review your set carefully before paying. After you order, you have 24 hours to request a change or a full refund by email; after that window the order is final and may enter production. If you need a change, email info@highscorechips.com with your order number as soon as possible.
What is the minimum order quantity? Can I order fewer than 300 chips?
The minimum order is 300 chips. The starting price covers those first 300 chips; beyond that, you can add chips in increments of 25 at 87¢ per chip.
Why might the finished chips look slightly different from the digital preview?
The preview is a digital rendering, not a photograph of the finished product. Real chips are molded from a clay-ceramic composite, so color, edge-spot alignment, surface texture, and finish carry the small variations normal to a physical, hand-finished product. These differences are usually very slight. Monitors also vary, so on-screen color will not match the material exactly. Variations of this kind are expected and are not considered defects.
What comes with a custom poker chip set?
Your chips — the denominations and quantities you configured, produced as a single set with one shared mold — along with chip racks. Accessories like playing cards, dice, and dealer buttons are not included, but when our inventory allows we often add a few extras to an order, such as playing cards, dice, or custom dealer buttons.
Can I customize one of the signature sets?
No — the signature sets ship as shown and are not editable. If you have a specific request regarding one of them, contact us and we will try to accommodate it. And if you want full control over the design, you can build your own set from scratch in the designer.
Do you save my design for future reorders?
We keep your order’s design and any uploaded artwork on file so we can reproduce the set later. To reorder, email info@highscorechips.com with your original order number.
Do you offer business, bulk, casino, or card-room orders?
Yes. For a wholesale or bulk purchase, contact us and we will work out the details. Orders for a card room or casino require a further conversation about chip security features and industry-standard denomination designs. Email info@highscorechips.com to get started.
What if I entered the wrong shipping address?
Email info@highscorechips.com with your order number as soon as you notice. If the order has not shipped we can usually correct it. Once a set has shipped we cannot change where it is going.
How do I contact High Score Chips if I need help?
Use the contact page or email info@highscorechips.com directly. If your question is about an existing order, include the order number. We respond by email. To schedule a phone call about a bulk order, email us and we will coordinate a time.